Because we begin processing orders quickly, we are unable to guarantee changes or cancellations once an order is placed. If you need support, please reach out as soon as possible and we will do our best to help.

Orders are typically processed within 2–5 business days, excluding weekends and holidays. During launches or high-volume periods, processing times may be slightly extended. If that happens, we will always communicate updates with care.

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.

Once an order leaves our hands, delivery timelines are managed by the carrier. While delays are rare, they can occasionally occur due to weather or transit issues. If your package seems delayed, feel free to reach out and we will help support you however we can.

Because our offerings are thoughtfully curated and often limited in quantity, all sales are final.

However, we do offer store credit or replacements for items that arrive damaged, defective, or incorrect.

Please contact us within 7 days of delivery with your order number and photos if applicable. We’ll take care of you from there.

Once approved, store credit will be added to your Reverie & Ritual Co. account and can be used toward any future purchase. Store credit does not expire.

We’re so sorry if this happens. Please reach out within 7 days of delivery with your order number and photos, and we will make it right through store credit or a replacement if available.

If something isn’t correct, please contact us within 7 days of delivery so we can resolve it quickly.

If your order is marked as delivered but cannot be found, we recommend checking your surrounding area, neighbors, or local carrier office first.

If you still need assistance, please reach out and we will support you in the next steps. While we are not responsible for packages after delivery is confirmed, we will always do our best to help guide you toward resolution.

Some pieces are thoughtfully created by us, while others are intentionally curated from trusted makers and aligned brands. Every item is selected with care for how it feels, functions, and fits within the Reverie & Ritual experience.

It means every item is intentionally chosen—not just for appearance, but for energy, purpose, and how it integrates into daily ritual and living.